FAQ’s - Fastide

When will I receive my items?

Orders are processed within 1 business day (Mon–Fri). Small and medium-sized items typically arrive within 1–3 business days after processing. Large items such as gazebos, pergolas, and generators are shipped by freight and typically arrive within 3–7 business days depending on your location. You can track your order using the tracking information sent to your email after your order ships.

If your order hasn't arrived within 7 days, please contact us at Contact@fastide.com.

Where is my order?

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website. Please allow up to 48 hours for tracking updates to appear after shipment.

Do you offer free shipping?

Yes. We offer free standard shipping on U.S. orders unless otherwise stated on the product page or at checkout.

Do you ship internationally?

Currently, we only ship within the United States.

What is the order cut-off time?

Orders placed before the daily processing cut-off on business days are typically handled the same day, subject to product availability and payment verification.

Do large items like pergolas and gazebos require freight shipping?

Yes. Oversized items such as gazebos, pergolas, riding lawn mowers, and generators may be shipped by freight carrier. These orders may take longer depending on carrier scheduling and delivery location, and the carrier may contact you to arrange delivery.

Can I ship to multiple addresses in one order?

We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

What payment methods do you accept?

We accept major payment methods made available at checkout. All transactions are processed securely using encrypted payment systems.

Do you offer financing or payment plans?

We do not currently offer financing or payment plans unless a financing option is displayed during checkout.

Can I cancel my order?

Please contact us as soon as possible at Contact@fastide.com or +1 (575) 237-2030 if you need to cancel an order. Once an order has shipped, cancellation may no longer be possible and the order may instead be handled under our return policy.

Can I modify my order after placing it?

Please contact us immediately at Contact@fastide.com or +1 (575) 237-2030, and we will do our best to accommodate changes before the order ships.

Is my payment information secure?

Yes. Our website uses SSL encryption and payments are processed through secure payment providers. Your payment information is not stored in full on our servers.

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, contact us immediately at Contact@fastide.com or +1 (575) 237-2030. If your order has not shipped yet, we may be able to update the address.

What happens if my order is returned to sender?

If your package is marked as undeliverable and returned to us, we will contact you to arrange redelivery or discuss the available refund options.

What is your return policy?

We want every customer to be satisfied with their purchase. If something is not right with your order, contact us at Contact@fastide.com or call +1 (575) 237-2030 to get started. For full details, visit our Refund and Returns Policy.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return and the condition of the item. If an item arrives defective, damaged, or incorrect, we will work with you on an appropriate resolution. Please review our return policy or contact support for case-specific help.

How long does a refund take?

Once a returned item is received and inspected, approved refunds are processed to the original payment method within the timeframe stated in our return policy and by your payment provider.

How do I exchange an item?

For exchanges, please email us at Contact@fastide.com and we will guide you through the process.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, email us at Contact@fastide.com with your order number, a description of the issue, and photos if available. We will review the case and help arrange a resolution.

What if I received the wrong product or a defective item?

Please email us at Contact@fastide.com with your order number and the details of the issue. We will review the case and help provide the appropriate next steps.

Do you offer assembly services?

We do not currently offer assembly services unless specifically stated on the product page.

Do products come with assembly instructions?

Many products include assembly instructions from the manufacturer. Please review the product details or contact support if you need more information before ordering.

Do your products come with a warranty?

Many products sold on fastide.com may include the original manufacturer’s warranty where applicable. Warranty periods and coverage vary by brand and product. For more information, visit our Warranty & Replacement page.

What does the warranty cover?

Warranty coverage depends on the manufacturer and product. In general, it may cover eligible manufacturing defects or defective parts under normal intended use, subject to the manufacturer's terms.

How do I make a warranty claim?

Contact us at Contact@fastide.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will review the request and help guide you through the next steps.

Do you sell replacement parts?

We do not guarantee direct replacement-parts sales for all products. If your item is under warranty or parts support is available, contact us at Contact@fastide.com and we will help where possible.

Your website isn't loading. What should I do?

Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, please contact us at Contact@fastide.com with details about the problem.

I keep getting an error message. What should I do?

Take a screenshot of the error and email it to Contact@fastide.com. Our team will investigate and respond as soon as possible.

Customer Support

We're here to help during business hours.