Refund and Returns Policy

Last Updated: March 2026

Customer Satisfaction Guarantee

We want every customer to be completely satisfied. If something is not right with your order, we are here to help.

Return Eligibility

You may return eligible items within 90 days from the delivery date.

To qualify, returned items should generally be unused and in their original condition and packaging unless the item is damaged, defective, or incorrect.

How to Request a Return

• Reach Out First: Contact us at Contact@fastide.com or +1 (575) 237-2030 to request a return. If your item is damaged or defective, include clear photos and a short description.

• Wait for Instructions: We will review your request and send return instructions. Please do not ship anything back until you receive approval.

• Return the Item: Once approved, return the item using the instructions provided to you. A valid tracking number may be required depending on the return method.

• Return Method: Approved returns are handled by mail or by the return method provided in the instructions from our support team.

Return Shipping Costs

• For defective, damaged, or incorrect items, we will work with you to provide an appropriate resolution, which may include a return label or another supported return method.

• For standard returns, return shipping responsibility may depend on the reason for the return and the condition of the item.

• Any approved refund is processed after the returned item is received and inspected in accordance with our return policy.

Refund Process

• After your return is received and inspected, any approved refund will be processed to your original payment method.

• Refund timing may vary depending on your payment provider and bank processing times.

• Please review the full refund and returns policy page for any item-specific conditions or exclusions.

Wrong or Damaged Items

• If the item you received is damaged, defective, or incorrect, email us with your order number, a description of the issue, and a photo if available.

• We will review the issue and work with you on a suitable resolution, which may include replacement, return, or refund support depending on the situation.