Warranty & Replacement
Manufacturer Warranty
All products sold on www.fastide.com may include the original manufacturer's warranty unless otherwise noted on the product page.
Products are sourced through our supply chain and may include manufacturer or distributor-backed warranty coverage where applicable. Warranty terms, including what is covered, the duration of coverage, and how to obtain service under the warranty, are determined by the manufacturer.
Warranty periods differ by brand and product type. Warranty information can be found in the individual product listing where available.
Warranty Coverage Includes
Depending on the manufacturer, warranties may cover:
- Manufacturing defects
- Defective parts
- Mechanical or electrical component failures under normal residential use
Warranties generally do not cover:
- Damage caused by misuse or abuse
- Improper installation
- Unauthorized repairs or modifications
- Normal wear and tear
- Cosmetic damage after delivery
How to Request Warranty Service
If you encounter a problem with your product:
- Contact us at Contact@fastide.com
Please provide:
- Order number
- Full name used for purchase
- Description of the issue
- Photos or videos, if applicable
Our support team will review your request and, where applicable, work with the manufacturer or supplier to help submit a warranty claim and move the process forward.
Replacement Parts
Some manufacturers may replace the entire unit, while others may provide replacement parts only. In such cases:
- Parts may be sent directly to the customer
- Installation may be the responsibility of the customer unless otherwise specified by the manufacturer or product documentation
Shipping Costs for Warranty Claims
Shipping costs related to warranty claims are subject to the manufacturer's policy. Some manufacturers may cover shipping for defective parts, while others may require the customer to pay certain return or shipping costs.
Warranty Limitations
- Unless stated otherwise, Fastide LLC does not provide separate extended warranties.
- Manufacturer warranty terms cannot be modified by us.
- All warranty claims are subject to manufacturer review and approval where applicable.
Disclaimer
Product warranties are provided by the manufacturer where applicable. We assist customers with the warranty process and communication to help reach a resolution.
Questions and Contact Information
📍 Address: 905 S Cecil St, Hobbs, NM 88240, USA
✆ Phone: +1 (575) 237-2030
✉ Email: Contact@fastide.com
🕐 Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed